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Returns Policy

PRODUCT REPLACEMENT

At Wildtree, we aim to please. It is our goal that you receive your complete order with no damages or missing products. If this happens to you, we will be happy to ship out a replacement as quickly as possible. See below for specific instructions.

What do I do if I am missing a product or it is damaged in shipment?

We apologize for the inconvenience this has caused. Please follow these simple steps and we will process your replacement.

  1. Email contact@wildtree.com with "Replacement Request" in the subject line:
  2. Include the following information in your email:
    • Your Name
    • Order Number (from packing list)
    • Address to ship replacement
    • Product being replaced (Item number, product name and quantity)
    • Reason (Missing or Damaged)

Is there a shipping cost on Product Replacements?

No, if your item was missing or damaged, we will ship you a replacement free of charge.

How long will it take to process my replacement and how will I know it shipped?

Please allow 1-2 business days for the processing and shipping of your replacement. Actual transit times vary based on the destination. You will be sent a confirmation email when the product has shipped.

PRODUCT REFUNDS

Wildtree takes pride in our products and wants you to enjoy them in your daily meal planning. If you are not satisfied, you have the option to exchange your product or request a refund within 120 days from the order date. See below for specific instructions.

How do I request an exchange?

Simply call our Customer Service team at 1-800-672-4050 and we will process the exchange for you. Please have the following information available when you call:

  • Your Name
  • Order Number (from packing list)
  • Address to ship replacement
  • Product being replaced (Item number, product name and quantity)
  • Payment information for the shipping fee

Note: If you have placed an order through a Representative, that is not through the Wildtree shopping cart, please contact your Representative first.

Is there a shipping fee on an exchanged product?

Yes, the cost of shipping is $6.95 which is our standard shipping fee on orders less than $70.

If I am exchanging a product, do I need to send the original product back to Wildtree?

If the product is unopened, you can return the product to your representative and Wildtree will process an exchange item for you. If your product is open and you are exchanging it because you did not enjoy the product, there is no need to return it - you can keep the product or dispose of the product - Wildtree cannot accept any returned products back into our facility. How do I request a refund?

Simply call our Customer Service team at 1-800-672-4050 and we will process the exchange for you. Please have the following information available when you call:

  • Your Name
  • Order Number (from packing list)
  • Product being refunded (Item number, product name and quantity)

Note: If you have placed an order through a Representative, that is not through the Wildtree shopping cart, please contact your Representative first.

Will I receive a refund on my shipping fee or taxes?

No, shipping fees are not refunded. However, the refund will include any tax that was paid on the original product.

How will I receive my refund payment?

If you ordered your product with a credit card through a Wildtree shopping cart, we will issue a refund directly to your credit card.

If you paid via cash or check directly to a Representative, the refund will be issued to the Representative, who will provide you with your refund.

I want to cancel my recent Club Wildtree order. What is the policy for refunds?

Refunds will be for product only; shipping and handling charges are non-refundable for recurring orders and will be subject to additional fees. Retruned Club Wildtree orders are subject to a 10% restocking fee and returned shipping & handling subject to our current shipping & handling fees.

For Example, a return of an $80 Club Wildtree Order would be subject to an $8 restocking fee and a shipping & handling charge of $8. The customer will be provided a shipping label to facilitate the return of the product to Wildtree. The customer's credit card will be refunded $64 as calcualted ($80 order total (products only) - $8 restocking fee - $8 return shipping and handling).

 

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